Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out.
At Buzzard Hot Tub Hire we have a range of hot tubs to suit all budgets and occasions. We have our 2-4 person hot tub, the Madrid Airjet. Our 4-6 person hot tub, The Hollywood and the 5-7 person, The Helsinki. They are all from the Lazy Spa inflatable range.
Filling the hot tub takes 1-2 hours, depending on the water pressure at your property.
It will take up to 24 hours for your hot tub to reach its optimum temperature of 40 degrees.
Hot tubs work best on a patio area. We can also place our hot tubs on any flat surface: Grass, artificial grass or decking. However, when filled, the hot tub weighs up to 1,350kg and may cause damage to the area it sits on. This is at the hirers own risk. Buzzard Hot Tub Hire does not take any responsibility for damage caused through the weight of the hot tub.
We require at least 2.5m x 2.5m area for the hot tub. That size would increase to 3.5m x 3.5m for a gazebo. We also require a water source, drainage and an electrical socket within 7m of the hot tub.
We love animals at Buzzard Hot Tub hire, but animals and hot tubs do not mix. Hot tubs are extremely dangerous for domestic pets. The high temperature and chlorine could cause significant health implications. Because the hot tub is inflatable, pets could potentially pierce or damage the lining through scratching or biting. The hirer assumes responsibility for any damage during their hire, including by animals. Our gazebo can be fully enclosed, to help keep the animals out.
Yes. Winter is a fantastic time of year for hot tubs, especially when it’s cold outside. All of our hot tubs are the latest model and come equipped with anti-freeze technology, meaning you can enjoy your hire any time of year. (Christmas and New Year are particularly popular – so book early.)
Yes. We have adaptors for most indoor taps.
Yes, the person who signs the terms and conditions when booking must be present when the hot tub is delivered or the hire cannot take place. After the setup is complete, our technician will ask you to sign our damage waiver form and take over responsibility of the safety and management of the equipment for the duration of your hire.
The gazebo has four anchor points and these are weighted down using sand bags. When placed on soft ground, our technician may also use pegs for added security.
Of course, you can book as long as you wish. If you do so, our technician will return after the first week, to empty the hot tub, clean and refill it for you with fresh water. They will also deliver a fresh set of chemicals and two brand new filters.
We understand that plans change. If you cancel your booking within 14 days of the booking date, we will refund your deposit in full or change to an alternative available date free of charge. Between 14 days and 3 days prior to the booking, we will refund 50% of your deposit. If you cancel with less than 72 hours notice, we will not refund the deposit and you are expected to pay the remaining balance of the hire fee.
We do not charge or collect a damage deposit. However, the hirer assumes full responsibility for the equipment for the duration of the hire. This means paying the full cost of repairs or replacement of any damaged equipment.
When we arrive to collect the equipment, our technician will use a water pump or hose to drain the water into the nearest mains drain (provided it is within 30 metres of the hire area.) Please note: There will still be a small amount of water left in the hot tub that will need to be emptied in the immediate area.
Our technician will provide you with an adequate amount of chemicals and a brand new filter for your hire. This will keep the water safe. They will show you how to look after the hot tub during its time in your care.
We use an anti-bacterial spray that is specifically for hot tubs and kills 99.9% of bacteria. Our hot tubs are cleaned, and jet washed thoroughly before every use and a brand-new filter installed before each new hire.
After you are comfortable that you know how to use the equipment and our technician leaves your property, the hirer assumes full responsibility of the equipment – including any damage, whether accidental or otherwise.